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23andMe, founded in 2006, is a pioneering personal genomics & biotechnology company offering direct-to-consumer DNA testing that delivers both ancestry and health risk information. Users submit a saliva sample, receive genetic reports via a secure online platform covering carrier status, wellness, traits, and risk factors for certain inherited conditions.
The company also provides tools for exploring family connections, genetic relatives, and ongoing research participation. It has headquarters in South San Francisco, California, with another operational address in San Francisco’s Research Institute (870 Market Street, Suite 415) for privacy, regulatory, and lab oversight functions.
Customer support is available via phone, email, and chat. 23andMe emphasizes privacy and data security — users can contact privacy@23andme.com for privacy concerns or if suspicious activity is identified. The services operate under regulatory, research, and consumer protection rules, although the company has recently gone through a Chapter 11 bankruptcy filing as of March 2025.
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