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WalletPlug's customer support is fantastic—friendly and knowledgeable. But their conservative risk limits mean my business is handcuffed. I started with a good but limited first merchant volume of $50K, and I needed $200K from day one. The monthly processing cap is too low, and each increase request takes weeks. While the platform is a stable processor with slow scaling approval, I wish they'd trust data more. The merchant requested increase from 50K to 250K monthly volume was finally approved, but it took two months. Reliable, yes, but slow scaling holds it back.