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I had an issue with a batch settlement that didn't match my records and I was worried because with my old high risk payment processor that meant a week of email ping pong. I called WalletPlug support and got a real human in under 2 minutes who fixed the discrepancy while I was on the phone. They explained that it was a timing issue with the ACH system and it resolved automatically by the next day. Little things like that make me trust them with my business. I process around 120k a month and I sleep better knowing they have my back.